Over the years, we have built an extensive network of suppliers to ensure we have a large parts inventory. Our service vehicles are outfitted with a range of these parts to limit repeat visits. Our services are completed on time to keep your practice running smoothly. We also have a large fleet of up-to-date loaner equipment to ensure minimum downtime for your practice.
We understand that you need a service and maintenance team that you can rely on. That’s why we ensure our friendly service reps are kept up to date with training and industry knowledge. Our team has a proven track record of helping to keep our clients’ practices operating smoothly, avoiding costly downtime.
Rapport 01 is a monthly check-up on all your equipment by one of our friendly, professional and knowledgeable service reps. After the check is completed, you will receive a report detailing key checks and the condition of your equipment. Many smaller problems will be corrected, like split tubings and handpiece pressure issues, undetected, can lead to downtime and expensive emergency calls. Consider this as an investment in the equipment you depend on every day.
Rapport 02 is similar to 01 but the frequency is once a quarter instead of once a month. Again, you will receive a detailed report and have the assurance that your equipment is being kept in good working order.
Rapport 03 is a further plan scaled down for specific equipment. Many of our clients have chosen this plan to look after their air compressor and vacuum systems or their sterilization equipment. These equipment items are often the ones that are hidden away but very important to your practice – our team refers to them as your practice’s heart and lungs!